Welcome to Mermaid Tears Sea Glass and seaside photography. We are a family based business with each of us having our talents and contribution. Donna is by far the best sea glass hunter I have ever met. She will spend hours on a beach many would spend an hour and this patience doesn't stop there because she is also the one to find matches within our bounties! Mel's interests are more of the unique and nautical design, not that she can hunt but certainly is the the designer. Welcome, enjoy your visit to our shop!
We accept everything, We prefer Paypal and the Etsy payment system. If you would like to pay me in some other way, please convo me, thank you.
I am able to ship most items Monday through Saturday. Please check your item for how long it's expected to take. I try to get things out before their expected arrival dates but that is not always the case.
I usually ship USPS 1st Class within the United States and globally I use First Class International. Certain items ship priority or flat rate and for those, it will be indicated within the listing.
USPS both 1st Class and 1st Class International have shipping included. If you would like more services like signature, let me know.
All of my packages have tracking and I am willing to add services as long as you pay for them. Convo me for anything you need.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Items can be returned if buyer is not happy for any reason and contacts me within 14 days after receiving the item. Buyer to pay return shipping and had 7 more days to get it back to me or the possibility of returning it expires.
In the case of breakage or a lost item: Please pack up your item and mail it back. I will repair or exchange the item. If a fix or replacement are not acceptable a refund will be considered depending on the age of the item. If something just up's and breaks immediately or due to no fault of your own, I am very happy to correct the situation and I will replace the missing item with something of similar to higher value, especially if it's brand new. Of course, your refund will be done straight away but if you have had the earrings a while we need to work together to get the breakage straightened out, see below:
For example if you break your earrings and you love them and wear them all of the time and they are 2 years old... I only ask that you pay a couple of dollars to get them repaired by me than feel upset. I always take care of my customers... Sometimes I need the old earring for matching and sometimes I do not. Shipping from some areas is so expensive that sometimes I have to do it by looking at the picture of the old pair, and I hate doing it but we have to do what we have to do. In this case, buyer pays all shipping and small fee for replacement of the parts not to exceed their value.
Trade friendly, local pickup if possible.
I am wholesale interested. Wholesale orders would have to be lost wax castings rather than OOAK sea glass creations. With that being said, I can give better pricing if you decide to buy something in a bulk or have me make something that turns out to be a large order.